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Frequently asked some questions

A modem is a device that connects your home to the internet through your ISP, while a router is a device that allows multiple devices to connect to the internet through the modem.

The best way to troubleshoot internet connectivity issues is to restart your modem and router, check your cables and connections, and contact our customer service for assistance.

Latency refers to the time it takes for data to travel from your device to the internet and back. High latency can cause lag and delays in online activities like gaming and video conferencing.

The internet speed you need depends on the activities you do online. For streaming, you generally need at least 5 Mbps for HD quality and 25 Mbps for 4K quality. For gaming, you generally need at least 3 Mbps for online gaming. For working from home, you generally need at least 25 Mbps for video conferencing and file sharing.

Download speed refers to how fast data can be transferred from the internet to your device, while upload speed refers to how fast data can be transferred from your device to the internet.

An ISP (Internet Service Provider) is a company that provides internet access to customers. They offer various types of internet connections and plans to suit different needs.

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